Shipping Policy
At Solis Watches, we are committed to ensuring that your timepiece arrives in perfect condition, reflecting the luxury and quality you expect from us. Below is our shipping policy to keep you informed about our process and timelines.
Order Processing & Fulfillment
Please note that placing an order or reserving a timepiece does not guarantee immediate shipment. Orders are processed based on availability and production schedules, and you will receive an email confirmation once your order is ready to ship. This ensures that each watch meets the highest quality standards before it leaves our facility.
Shipping Timeline
Once your order has been processed and fulfilled, delivery typically takes 7 to 10 business days. This timeframe may vary depending on your location and the shipping method selected during checkout. Please allow additional time for international orders, customs clearance, and peak seasons.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched. This allows you to monitor the progress of your shipment until it reaches your doorstep.
Shipping Destinations
We proudly ship to most countries worldwide. If your location is not listed at checkout, please contact our customer care team at soliswatchesofficial@gmail.com for assistance.
Customs, Duties, and Taxes
For international shipments, customs duties and taxes may apply and are the responsibility of the recipient. These charges vary by country and are not included in the product price or shipping costs. Please contact your local customs office for more information.
Damaged or Missing Shipments
If your shipment arrives damaged or fails to arrive within the estimated timeline, please notify us immediately at soliswatchesofficial@gmail.com. We will work diligently to resolve any issues and ensure your satisfaction.
Important Notes
- Reservation Orders: Reserving a watch does not guarantee immediate shipment. All reserved pieces are subject to production timelines, and we will notify you when your timepiece is ready to ship.
- Holiday Shipping: During holiday seasons or promotional events, processing and delivery times may be slightly extended due to high demand.
Need Assistance?
If you have questions about your order or our shipping process, don’t hesitate to reach out to us via email at soliswatchesofficial@gmail.com or through our online contact form at soliswatches.com.